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TECHNICAL SUPPORT
If you have any questions or encounter any problems with Google Cloud Storage,
please first read the `FAQ `_.
If you still have questions please use one of the following methods as
appropriate, providing the details noted below:
A) For API, tool usage, or other software development-related questions,
please search for and post questions on Stack Overflow, using the official
`google-cloud-storage tag
`_. Our
support team actively monitors questions to this tag and we'll do our best to
respond.
B) For gsutil bugs or feature requests, please check if there is already a
`existing GitHub issue `_
that covers your request. If not, create a
`new GitHub issue `_.
To help us diagnose any issues you encounter, when creating a new issue
please provide these details in addition to the description of your problem:
- The resource you are attempting to access (bucket name, object name),
assuming they are not sensitive.
- The operation you attempted (GET, PUT, etc.)
- The time and date (including timezone) at which you encountered the problem
- If you can use gsutil to reproduce your issue, specify the -D option to
display your request's HTTP details, and provide these details in the
issue.
Warning: The gsutil -d, -D, and -DD options will also print the authentication
header with authentication credentials for your Google Cloud Storage account.
Make sure to remove any "Authorization:" headers before you post HTTP details
to the issue. Note also that if you upload files large enough to use resumable
uploads, the resumable upload IDs are security-sensitive while an upload
is not yet complete, so should not be posted on public forums.
If you make any local modifications to gsutil, please make sure to use
a released copy of gsutil (instead of your locally modified copy) when
providing the gsutil -D output noted above. We cannot support versions
of gsutil that include local modifications. (However, we're open to user
contributions; see "gsutil help dev".)
BILLING AND ACCOUNT QUESTIONS
A) For billing documentation, please visit
https://cloud.google.com/storage/pricing.
If you want to cancel billing, follow the instructions at
`Cloud Storage FAQ `_.
Caution: When you disable billing, you also disable the Google Cloud Storage
service. Make sure you want to disable the Google Cloud Storage service
before you disable billing.
B) For support regarding billing, please see
`billing support `_.
For other questions regarding your account, Terms Of Service, Google
Cloud Console, or other administration-related questions please see
`Google Cloud Platform support `_.
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